Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Brilliance Homecare Limited website and any services, information, or materials provided through it. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please discontinue use of the website.

3. Use of Our Website

You agree to use our website responsibly and not to:

• Engage in unlawful, harmful, or fraudulent activities
• Attempt to gain unauthorised access to our systems
• Copy, distribute, or modify website content without permission
• Upload harmful or malicious code

We reserve the right to restrict access to any user who violates these Terms.

4. Service Information

All service descriptions, pricing, and materials on this website are provided for general informational purposes. Final service agreements, pricing, and care plans are issued directly by Brilliance Homecare and may differ based on client needs. Nothing on this website constitutes medical advice.

5. Client Responsibilities

Clients and families using our services agree to:

• Provide accurate information about care needs
• Ensure the home environment is safe for caregivers
• Respect caregiver boundaries and non‑medical limitations
• Comply with agreed payment terms

Brilliance Homecare reserves the right to discontinue services if safety or ethical concerns arise.

6. Intellectual Property

All content on this website—including text, images, branding, graphics, and materials—is the property of Brilliance Homecare Limited and protected by copyright laws. You may not reproduce or distribute any content without written permission.

7. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third‑party sites.

8. Limitation of Liability

Brilliance Homecare Limited is not liable for:

• Damages arising from website use or inability to access the website
• Errors or omissions in website content
• Actions taken based on information provided on the website

Our services are non‑medical; therefore, we are not responsible for medical outcomes, diagnoses, or emergencies.

9. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. We comply with applicable data protection laws, including:

• UK GDPR
• Nigeria Data Protection Act (NDPA) 2023

Read our full policy here: Privacy Policy

10. Payments & Billing

Where applicable, payments for services must be made according to the agreed schedule. Late or incomplete payments may result in suspension of services. Invoices may be issued electronically.

11. Termination of Services

Brilliance Homecare may suspend or terminate services if:

• Safety concerns arise
• Caregivers are mistreated
• Payment obligations are not met
• Service conditions become unsuitable

Clients may also request termination with appropriate notice as stated in their service agreement.

12. Changes to These Terms

We may update these Terms periodically. The latest version will always be available on our website. Continued use of the website indicates acceptance of updated Terms.

13. Governing Law

These Terms are governed by the laws of:

• The United Kingdom (for UK‑based users and operations)
• The Federal Republic of Nigeria (for Nigeria‑based users and operations)

Any disputes shall be resolved under the applicable jurisdiction.