Privacy Policy

1. Introduction

Brilliance Homecare Limited (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, contact us, or use our non‑medical homecare services.

By accessing our website or submitting your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

We do not collect or store medical records, diagnoses, prescriptions, or any clinical data.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested services
• Prepare personalised care plans and quotations
• Improve our website and user experience
• Communicate updates, service information, or offers (only with your consent)
• Maintain internal records and service quality
• Comply with legal and regulatory obligations

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited data only with:

• Trusted service providers (e.g., IT support, CRM platforms, marketing tools) under strict confidentiality
• Regulatory authorities or law enforcement when legally required

All third‑party partners must comply with applicable data protection laws, including:

• UK General Data Protection Regulation (UK GDPR)
• Nigeria Data Protection Act (NDPA) 2023

This ensures your information is handled securely and ethically across both jurisdictions.

5. Data Storage & Security

We use secure, encrypted systems to store your information and protect it from:

• Unauthorised access
• Alteration
• Disclosure
• Loss or misuse

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

6. Your Rights

Depending on your location (UK or Nigeria), you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing communications
• Request data portability (UK GDPR)
• Object to certain types of processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) or the Nigeria Data Protection Commission (NDPC)

To exercise these rights, contact us at enquiries@brilliancehomecarelimited.com

7. Cookies

Our website uses cookies to:

• Improve browsing experience
• Analyse site traffic
• Personalise content

You can manage or disable cookies through your browser settings.

8. Links to External Websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices, content, or security of those external sites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website.